FAQS

CAREBRICK® system – frequently asked questions

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Our property is not lived-in during the winter months, should we take any precautions?
For the system to work at its maximum potential, the inside air temperature must be higher than the outside temperature.
How long will it take for the walls to dry out?
The moment that CAREBRICK® is installed, it starts to work. In some cases, the walls will have been absorbing water for many years (tens or even hundreds!) so the first task is to reverse this process and start removing the moisture. Some properties might need repairing before or just as the system is installed. The effectiveness of Carebrick® will be hindered in cases where water is penetrating the property due to external defects such as a broken gutter or missing roof tiles. The structure of the walls (brick, stone, solid or cavity construction) also affect how quickly the system works. In general, the first results will be achieved after a year, but two to three years is no unusual in the case of solid walls constructed from natural stone.
Wouldn’t it be better to insulate my home?
No, insulation does not solve damp problems. On the contrary, when more moisture is coming in than can be disposed of, the insulation too will eventually get filled with moisture. Too much insulation will also block the breathing effect of a wall and might cause condensation. Initially the wall will be able to retain more heat because of the insulation, but after a while the insulation too will fill with moisture because of condensation. The insulation will not have the intended effect.
How long does it take to have CAREBRICK® installed?
Generally, the installation takes between half a day and two days, depending on the type of building and the materials used.
Can I order CAREBRICK® and install it myself?
No. It is not possible to order individual elements and install it yourself. Every installation is carried out exclusively by our own engineers so we can guarantee the efficacy of the system.
How do I know that CAREBRICK® is the right solution for me?
In principle we can solve all damp problems, excluding leakages. Our expert will visit your property to assess the problems and to give you free, no-obligation advice. When you decide to go ahead with the installation of CAREBRICK®, you will get a lifetime guarantee on the system.
Is it possible to partly install CAREBRICK® (i.e. just in the walls that suffer from damp)?
It is not possible to partly install CAREBRICK®. The system has to be installed in all accessible external walls of the property for the system to work at its maximum potential. If a part-installation is carried out we cannot guarantee the optimum operation of the system.
In what types of natural stone can CAREBRICK® be installed?
The system can be installed in practically all types of natural stone found in Europe. Up to now, we have not yet come across a natural type of stone that we could not install in.
I do not have cavity walls. Can CAREBRICK® be installed?
Yes, CAREBRICK® can be installed in both, solid and cavity walls.
Do I have to be at home when CAREBRICK® is installed?
We ask that someone is at home when our team arrives as they will need to go inside to measure the thickness of the walls and the level of the floor. It is not necessary to be at home for the rest of the installation. However, we need unhindered access to water and electricity for the duration of the installation and access to the property for Health and Safety reasons.
Can I paint the elements to match the colour of the property?
Yes, the elements can be painted any colour you wish.
How do I maintain CAREBRICK®?
We advise to check the elements once a year and if necessary, clear them off cobwebs, leaves or other obstacles, so the airflow through the elements is not restricted.
How much is the initial inspection of my property?
The initial assessment is free of charge for all property owners. If you do not own the property the charge is £60+VAT.
How quickly after the installation can I redecorate my property?
We advise to wait at least 12 months from the completion of installation before carrying out any re-plastering or redecoration works. This allows time for the system to work at its maximum potential. If any of such works are carried out too early, before the walls are dry enough, the new decoration could be affected by damp.
I have got some maintenance issues. Do I need to resolve them or will the system deal with them?
In order to not hinder the efficacy of the system the property has to be kept in a dry and waterproof condition and adequately maintained. The system has not been designed to deal with maintenance problems such as broken tiles, damaged pointing, leaking gutters etc. or to stop ingress of water. Such issues should be rectified to enable the system to work effectively and at its maximum potential.

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    TESTIMONIALS

    Mr Chance

    I cannot recommend the Carebrick System enough. We own a 1930’s property in a coastal town. When we bought the property we discovered it has quite significant damp issues due to a combination of the age of the property and the climate. We decided, after a lot of research to install the Carebrick System. Dealing with the Carebrick team from first contact, arranging the installation and then the 12 month check has been a pleasure. They always arrived on time and made no mess at all as the system is installed from outside. THE MOST IMPORTANT THING IS THAT THE SYSTEM WORKS. We noticed a difference in just a few weeks. After a year the damp measurements inside the house are now completely normal. If you are having any doubts about installing the Carebrick system don’t. You are in safe hands.

    Ms Pattinson

    My experience with Carebrick has been exemplary from start to finish.  From the initial phone contact to hear an overview of their service and process, to the efficiency of the on site inspection, the setting up of the appointment to do the works and the actual installation itself – all was first class.  Thoroughly pleasant and professional people to deal with.

    I was particularly impressed with the engineer, who came to make the installation.  He arrived bang on time, was extremely polite and efficient and respectful of the fact he was in someone else’s house (which is a lot more than can be said on any level for the plumber that came round the same week!). He finished to work in record time and to a very high standard.

    I would highly recommend Carebrick to anyone looking to remedy their damp proofing issues in a non-invasive manner.

    Ms Kadis

    This company has restored my faith in good, reliable service.  There was a severe damp problem in my home which has been totally rectified to my complete satisfaction. I thoroughly recommend Care Brick Damp Control UK. Everyone involved from Izabella (Development Manager) to the damp proof specialist team were a pleasure to deal with.

    Mr. Marks

    It has been a pleasure dealing with your company, everything has been straight forward and clear, so at no time during our transaction has there been any cloud or doubt in our minds. Your engineer who installed the system was here on time, and very helpful and above all very polite, very impressed by his hard work. Even though he was offered tea/coffee, he just had the one preferring to get on with his work, such a refreshing change from some of the 'workmen' we come across now a days!!
    We will contact you in eleven months to arrange the follow up inspection.

    Mr. Brown

    I would just like to thank you for your friendly and professional attitude to all involved in this process,right from our first emails,to survey and installation. Everything was great, your engineer was very helpful and he didn't leave any mess. In fact, apart from the elements in the wall, you would never know he'd been there. I am very happy and wouldn't hesitate in recommending you to anybody. Thank you so much for all your help.

    Mr. Chandia

    I was sceptical about the Care Brick damp system as it was something totally different to the traditional method of a Chemical injection. I shouldn’t have been concerned, Care Brick were very professional  and reassuring from start to finish. The installation took just a few hours and nothing needed installing inside the property. Soon after the work was completed the plaster work slowly started to dry out. A year later those damp meter readings of around 8 to 9 reduced to below 3 with no flaking paintwork, mess or decoration to worry about. The life time guarantee was very reassuring to the new owners – The Care Brick system worked a treat without the mess!

    Mr. & Mrs. Newton

    We are so pleased with the work carried out and the damp is going and thank goodness we may not lose the sale of our house now.  Your workman was excellent and did not leave any mess at all and we very helpful and informative. We only had a little dust to clear up.  The job looks very professional.

    Mr. & Mrs. Flicker

    We are very pleased with the installation of the Carebrick system. From initial enquiry to installation everything was very professional and if we had any questions they were answered immediately...good communication, quick installation, professional service all round. Would have no hesitation in recommending company to others.

    Ms. Powell

    I was really pleased with the neatness of the work done at my property and the ease of communication extended by your company.  I would definitely recommend your service to others.

    Ms. RS

    Andrzej did a good job and cleaned up very efficiently afterwards.

    Mr. Kirsen

    Andrew made it to the property this morning and was able to proceed with the work.
    When I arrived a 3.45pm, he had finished and tidied up, removing all the rubble.
    The tenant and I were very impressed with the standard of his work and would not hesitate to recommend him to others.

    Mr. Pellington

    I would like to thank you for all your help and your engineer that came to my property was fantastic.
    He was polite efficient hardworking and above all neat and tidy, he is a credit to your company.
    I will be in touch in approximately 11 months to arrange for your annual inspection.
    Once again Izabella many thanks

    Ms Allard

    'I'm very pleased with the installation of the Carebrick system. Very impressed by the company's professionalism throughout from the prompt service, great communication and very quick installation. The installer was excellent. Talked me through how the system works and answered any questions I had. Very tidy too. No mess was made. If it works, and I have every faith that it will....it will be worth every penny.
    Thank you'

    Mr. Chilton

    'We were very pleased from start to finish, engineer was very courteous and polite; work was carried out very efficiently'

    Mr. Watson

    I can honestly say, that everything, from start to finish, was done with the highest standards. I have recommended this system to neighbours and friends. Thank you

    Mr. & Mrs. Heron

    "When you arrange work to be done via the phone/e-mail and do not know the company/person involved you are always worried if they are a good and honest company. Carebrick are a good and honest company. We arranged for them to install one of their systems into our house. The Installation Engineers arrived and explained everything that was required and put our minds at rest. During their work they found that we could have asbestos in our walls. They came around and explained the problem to us. After talking to the office staff, it was arranged that a sample would be collected a few hours later the same day for delivery to be examined by experts. The sample came back positive, it was arranged that our deposit would be returned. We had not expected our deposit back, which was a real positive. This proves that some companies can be trusted completely. All the office staff, Installation Engineers etc., were all excellent and helped us so much"

    Ms Rashid

    "Following on from our conversation yesterday i would just like to once again thank you and your team for all the support and hard work in getting the biggest bain of my life sorted for me. You guys have been amazing. The guys that came yesterday to carry out the work were lovely. I had to leave my house twice unoccupied, both times they were fine with this and i felt safe to leave my house. They were very friendly and polite, they explained the work they were carrying out throughout the day which was good of them. They left my property how they found it. Please forward my gratitude to them.Also want to thank you personally for your support and communicating with me and keeping me informed of what is to happen next.Its hard to find this kind of service now and i thank you all for your honesty and support throughout.I will definitely recommend you to family and friends.Kind regards."